Frequently Asked
Questions (FAQs)

Learner Support – Find answers about your account, courses, learning pages, progress and technical support. Contact our Support Team.

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Our learner support team is ready to assist you.

Contact Support
Make sure you are using the email address you registered with. If you have forgotten your password, click Forgot Password on the login page and follow the instructions sent to your email.
Select Forgot Password on the login page and follow the password reset instructions. If you do not receive the email within a few minutes, check your spam or junk folder before contacting support.
Ensure you are logged in to your eduWorx account. If the learning page is still unavailable, contact the Support Team and include the name of the learning page you are trying to access.
Refresh the page and confirm that you are enrolled in the course. If the problem continues, contact support and include the course name.
Learning resources, videos, study guides and external websites are available within your course modules and Learning Pages.
Some activities only become available after completing previous lessons. Make sure you have completed the required content before trying again.
Ensure that you complete each lesson before moving to the next one. If your progress still does not update, refresh the page or contact the Support Team.
Check your internet connection and refresh the page. Google Chrome or Microsoft Edge is recommended for the best experience. If the issue continues, report it using the support form.
Yes. The eduWorx Learning Hub can be accessed on a smartphone, tablet or computer. A stable internet connection is recommended for the best learning experience.
Complete the Support Request form on this page or email support@myeduworx.co.za.

When contacting support, include:
  • Your full name
  • Grade
  • School
  • District
  • Course or Learning Page name
  • A brief description of the problem
Our Support Team aims to respond to support requests within 1–2 working days.
The eduWorx Support Team is available from Monday to Friday, 08:00–17:00 (SAST). Requests submitted outside business hours will be attended to on the next working day.
Yes. If your school participates in the eduWorx programme, you can access the learning resources provided to support your studies at no cost.
The platform provides access to:
  • Curriculum-aligned learning resources
  • Educational videos
  • Study guides
  • One access point to other GDE-approved learning platforms
  • Digital skills and technology resources to support your learning